Meet the Team – Sophon Em, Site Manager

Get to know the team behind the dream! We’d love for you to get to know our team as part of our ‘Meet the Team’ segment.

Tell us your name, role and how long you’ve been here at Hoxton

Sophon Em, Site Manager. I have been working at Hoxton for 27 years.

Tell us a bit about yourself (Hobbies, interests, background etc)

I was born in Cambodia and came to Australia as a refugee. I enjoy playing guitar at home, fishing and I love a good party.

Tell us a bit about your previous experience before coming to Hoxton (skillset, job experience etc)

I was in the Army when I was young, and I was a farmer in Cambodia. I used to have my own business (clothing factory) and went to TAFE for a few courses.

Why Hoxton?

Having first-hand experience with a disability (I had my leg amputated below the knee), I knew I’d fit in well with this organisation. In my time here, I’ve grown a really close connection to all the employees and staff at Hoxton.

How have you found your time at Hoxton?

It’s a great mixture of busy and fun but I do enjoy it a lot!

What’s your fav ice cream flavour?

Any – I’m not picky.

Is there anything else you’d like to share? An interesting fact about yourself, a story, anything!

It has been a privilege to work at Hoxton for nearly 28 years and I have enjoyed and gained a lot from being at this organisation and working with all the staff and employees. Since I joined in 1996, the organisation has grown and flourished. I can see we will continue to grow in the future, and I can definitely say I am proud to be a part of Hoxton.

Our Services

Destruction

We destroy products ethically to create a positive social and environmental impact.

Return & Earn

Bring your eligible containers to our Ingleburn or Villawood depot for your 10c refund!

Container Unloading

We can unpack your container, provide a pick and pack service, rework your product — or do it all!

Cosmetic Packaging

Contract packaging solutions and packaging services you can count on.

Co-packing

Contract packaging solutions and packaging services you can count on.

Shrink Wrapping

We can protect and/or bundle a wide variety of products with our quality shrink-wrapping services.

Food Packaging

Contract packaging solutions and packaging services you can count on.

Labelling

We can print and / or place a variety of labels, including batch labels and barcodes.

Product Rework

We have all your product rework requirements covered, including over-labelling, weight checks and quality inspections.

Heat Sealing

Contract packaging solutions and packaging services you can count on.

Skin Packing

We can vacuum seal your product on a printed board using quality protective film.

Warehouse Outsourcing

We offer a number of warehousing solutions.

Here's what our customers say

Read More Testimonials

Lovely place, polite workers fast and efficient with bulk cans and bottles

23:36 15 Apr 21

head office management are polite and helpful when i had a problem, thank you

One Click Management

02:04 16 Apr 21

Their new Minto location is now a drive thru. Quick and easy. Friendly staff.

04:38 11 Oct 22

Easy in easy out, pleasant staff 👍

02:48 31 Dec 20

It was very friendly fast and efficient. Thanks to Tracy's team

Bertadene Riwai

23:34 06 Dec 23

The design of the drive through facility is so much better than others, so you're in and out faster without finding a parking spot and carrying all your bottles to line of people. I won't go anywhere else.

02:34 20 Apr 24

Speaking to a company that has employee satisfaction at their main KPI is incredible and such an inspiration.

02:02 18 Apr 24

Thanks Tarek for a great job. You very efficient and we think you’re a great asset to the company. Keep up the great work mate !!

11:48 14 Sep 23

Fast and friendly service

22:11 29 Sep 21

Professional, friendly and efficient - and they always scan your crushed ones for you :)

05:09 15 Oct 21

Every time, we have been to the return and earn collection centre at Minto. We have had nothing but great customer service from all of the staff. Tracy runs the floor well and has an amazing team of people who are always polite and helpful.

05:12 05 Oct 23

Great company and great people to work with, I highly recommend them.

Peter Hatzisavvas

20:26 23 Oct 19

Super easy and convenient service to cash in bottles and plastics. Friendly team and management. I’ll be back

22:29 11 Feb 24

First time I've used this service. Three cars in front of me, but moved through pretty quickly. Staff very friendly and helpful, highly recommend as beats doing it one bottle at a time when you have large quantity.

03:46 04 Jan 24

Great service and they looked after at each stage

04:50 24 Oct 19

Fantastic set up! Staff are efficient and polite. Operation flows very smoothly... and I got paid cash for my returns!! 👌👍

23:08 20 Oct 21

Great service, great staff, so very helpful.Would definitely come back again to use their services.

02:02 08 Feb 24

Great set up, quick and easy for bulk bottles and cans. All of the staff are super friendly as well which makes it fun going there for a few extra $$ in my pocket.

03:26 15 Jan 23

Great company that always delivers on time and in full. Socially and environmental sound. This organisation employees people with barriers and disabilities and has been doing so for over 50 yers in the South West of Sydney.

02:28 22 Oct 19

It's a really great place and great customer service experience as well.

Andrew Thompson

08:39 16 Jul 20

Easy to deal with

23:22 21 Dec 20

Awesome 👍 fast good customer service 👍

Roberto Cirignano

05:13 22 Jun 20

Went there early morning, no que, very quick, staff are very friendly and helpful, highly recommended.But if you go at busy time, it can take ages.

21:51 29 Jan 20

Fast and convenient, cash in hand can get busy. Keep an eye on those that can't wait that push in or take what's yours. Staff are the best.Having worked for various bus companies that transported a lot of the workers ,made friends there.

19:03 05 Jul 22

Loving this new drive thru at Minto. Quick and easy and some excellent and happy staff.

20:39 19 Oct 22

It’s fast ,everyone is very friendly and you get cash when it’s all done

08:24 28 Jan 20

Extremely professional organisation. We have been using their services for well over 10 years. They always strive to exceed customer expectations, provide prompt service and their work output is of the highest quality.

22:34 20 Nov 19

Fast and friendly people, recycle your bottles, cans, plastic bottles and e waste all in one place, what a winner.

01:34 17 Apr 20

The team at Hoxton did a fantastic job kitting our trial packs and I highly recommend their services. The friendly staff make the experience enjoyable as well. We'll definitely use them again!

03:47 22 Oct 19

Great recycling, staff very friendly and helpful

00:47 07 Dec 20

The people who work here are very helpful.So much easier than the hole in the wall return centres although I won't drive all the way there for only 1or2 bags.

LITTLE MISSY MJ

23:00 04 Mar 20

Amazing, helpful, friendly staff, would highly recommend people cash their cans & bottles at this facility. Thank you staff.

23:41 18 Mar 24

They accept Yakult bottles here for recycling, but best to count them prior to handing them off.

01:29 22 May 23

Very fast and efficient service

19:43 30 Jun 23

Amazing and very friendly staffHygienic place and very quick service.Thank you

01:53 13 Oct 23

I'm a good staff member at this place

kristy lee karam

06:43 29 Apr 24

Excellent

01:23 27 Mar 21

Great place to take your recycling, the staff are courteous and helpful.

03:35 29 Oct 21

Great service, friendly professional management, great quality. Recommend this organisation

Laurie Vanderlaan

21:38 22 Oct 19

People were so nice and helpful!!Big thanks to Laura for helping out and being patient! She deserves a raise ;)

23:02 21 Feb 22

My first time using this service, the staff were fantastic and I have to say I was really impressed with how quick and easy it was. Would definitely be making more often trips now

23:50 16 Jun 22

Fast and friendly service.

00:46 07 Jul 19

So easy

05:43 14 Jan 20

Staff are friendly and efficient. Premises is well maintained and tidy.

03:41 25 Jun 21

Great timely completion of an assembly job.

03:57 22 Oct 19

Plenty of parking staff are quick and helpful Cash on the spot

03:51 28 Jul 22

I love the place

08:08 19 Oct 21

Was my first time coming to return and earn to do my cans and bottles a great service friendly, helpful, staff I would come again every one is so nice Easy to use and quick to process Cash on payment 😊

09:46 20 Jun 23

Fast and efficient service!

Dhangkarote Kamote

03:24 31 Jul 21

Great place and friendly staff

04:37 16 Nov 23

They even take e-waste!!!! What an amazing facility…. . Best of all, they pay cash instantly, its fast and they are Hoxton Industries. Supporting people with disabilities since 1969.

01:38 14 Aug 19

Good service, quick, the premises is clean and the arrangement is better than othersAnthony is very friendly and all the staffs are helpful.Definitely will come back again.Thanks

19:02 16 Mar 24

Easy to use and quick to process. Cash payment.

Jenny Stachurski

04:04 01 Feb 23

Its been a fantastic journey partnering with such a positive, reliable, professional and hard working organisation - Hoxtons continue to deliver world class services with a can do attitude and hard working teams to match. Highly recommend Hoxtons Industries to any business/customer

06:15 26 Oct 19

To easy friendly staff

06:55 28 Feb 22

Great place, way better than putting bottles in 1 by 1.Staff are super helpful.

Belinda Ringstad

13:03 13 Jul 23

Everyone was so nice and friendly. So easy to do

09:13 07 Sep 20

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